Refund Policy

REFUND OF AN ONLINE PURCHASE

 

When you return an online purchase, you will receive a refund of your order in the same payment method you used for the purchase.

Please also note that, if you enter your bank details during the return request, all the refunds related to this order will be done only through bank transfer.

If you have sent your return via a carrier, we’ll process it within 24/48 hours after receiving it at our facilities.

Once the return has been made, we will send you an email with confirmation.

Please note that once the return has been made, you will receive the amount in a maximum of 14 days depending on your bank.

If more than 14 days have passed and you have not received the refund in your account, please use this confirmation to submit it to your bank so that they can help you speed up the process.

In case a purchase has been made at any of the stores where our products are displayed for sale, then the return and refund policies of the given store will apply.

 

NOTE: ANVE does not have a physical independent store currently.